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White Paper: What Contact Centres Are Doing Right Now

Published On: 14th Aug 2014 16:54 - Modified: 3rd Jan 2020

Earlier this year, Call Centre Helper readers were invited to take part in the ‘5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.

This report covers everything from which channels are the most popular to how many people have implemented homeworking.

White Paper: A Call Centre Helper White Paper, sponsored by NewVoiceMedia

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Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White Paper: What Contact Centres Are Doing Right Now

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