White Paper – Robotic Process Automation: A New Era of Agent Engagement 360 Filed under - Archived Content, NICE Technologies such as robotic process automation and back-office workforce optimisation have been developing adjuncts to the front and back office, but are fast ramping up the adoption curve. Read on to find out how RPA can provide some quick “wins”. White Paper written by: Frost & Sullivan Author: Rachael Trickey Published On: 7th Aug 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter