Whitepaper: Why Service Design Is the Key to Delivering Outstanding Customer Experiences 113 Filed under - Archived Content, Intrado Service design provides companies with a useful framework, first to understand their customers’ needs and then to design services around them. This guide provides an introduction to service design and explains why it’s the key to delivering outstanding customer experiences. White Paper written by: A West Expert Guide by Amy Scott, CX designer, Sedulous Click here to download the White Paper Author: Rachael Trickey Published On: 21st Jan 2019 - Last modified: 15th Apr 2019 Read more about - Archived Content, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter