Take part in contact centre survey

Contact Babel are inviting organisations to take part in Britain’s largest contact centre and customer service research programme.

ContactBabel are looking for contact centre managers to complete a survey as part of the UK Contact Centre Decision-Makers’ Guide.

ContactBabel’s annual 300-page “UK Contact Centre Decision-Makers’ Guide” covers all elements of customer contact – such as social media, customer satisfaction, salaries, agent attrition and absence, budgets, technology, multimedia and strategy.

Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, 100%-confidential research programme. Findings will be made exclusively available to participants in September 2013, before the report’s official launch.

You will also receive a bonus report giving in-depth details about salaries, HR statistics and performance benchmarking in “The UK Contact Centre HR & Operational Benchmarking Report 2013”, which will cost non-respondents to this survey £295 + VAT to purchase.

To take part in “The 2013 UK Contact Centre Decision-Makers’ Guide” survey you need to have more than 10 UK agent positions.