2021 KM & Automation Summit


KMS Lighthouse & Forrester Present the 2021 KM & Automation Summit
Join us for a Special Online Summit
April 7th 11:00 am EST / 4:00 pm GMT

Key speakers

Kate Leggett​, VP and Principal Analyst, Forrester Research​

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

  • Chase Labrador, Senior Manager of GMS Communications, TechStyle
  • Jerry Campbell, Director of E&I Ops Consumer Services, UnitedHealthcare
  • Megan Gutierrez, Learning Experience Leader, Academy Mortgage
  • Ana Couto, Director, Member/Patient Experience, CareMore
  • Burg Hughes, Senior Manager, Call Center Operations, GE Healthcare
  • Benjamin Duffy, AVP, Digital Learning, Unum
  • Adv. Liron David, Policy & International Relations Chief Officer, Enosh
  • Michael Karl, Keynote Speaker & Mentalist, Michael Karl Magic
  • Tom Ronen, Head of Customer Success, Monday.com
  • Zvi Baida, Chief Customer Officer, Shufersal
  • Doron Gower, Chief Solution Architect, KMS Lighthouse
  • Sagi Eliyahu, CEO, KMS Lighthouse
  • Boaz Omanuti, Director of AI & Automation, KMS Lighthouse

Published On: 8th Mar 2021 - Last modified: 13th Apr 2021
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