2021 KM & Automation Summit Filed under - Archived Content, KMS Lighthouse KMS Lighthouse & Forrester Present the 2021 KM & Automation Summit Join us for a Special Online Summit April 7th 11:00 am EST / 4:00 pm GMT Key speakers Kate Leggett, VP and Principal Analyst, Forrester Research Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM. Chase Labrador, Senior Manager of GMS Communications, TechStyle Jerry Campbell, Director of E&I Ops Consumer Services, UnitedHealthcare Megan Gutierrez, Learning Experience Leader, Academy Mortgage Ana Couto, Director, Member/Patient Experience, CareMore Burg Hughes, Senior Manager, Call Center Operations, GE Healthcare Benjamin Duffy, AVP, Digital Learning, Unum Adv. Liron David, Policy & International Relations Chief Officer, Enosh Michael Karl, Keynote Speaker & Mentalist, Michael Karl Magic Tom Ronen, Head of Customer Success, Monday.com Zvi Baida, Chief Customer Officer, Shufersal Doron Gower, Chief Solution Architect, KMS Lighthouse Sagi Eliyahu, CEO, KMS Lighthouse Boaz Omanuti, Director of AI & Automation, KMS Lighthouse Author: Rachael Trickey Published On: 8th Mar 2021 - Last modified: 13th Apr 2021 Read more about - Archived Content, KMS Lighthouse Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter