Sabio, this year’s lead partner for the UK and Europe’s leading contact centre & customer service award programmes, reminds potential entrants that there are less than 50 days to go until entries close for the European Contact Centre & Customer Service Awards 2016 (ECCCSA).
The ECCCSA programme – www.ecccsa.com – is being run for the first time in association with the Call Centre Management Association (CCMA).
This year’s awards feature a number of new categories – Innovation in Digital Transformation, Best Social Media in Customer Service, Best Multi-Channel Customer Service, and Best Deployment of Customer Insight – reflecting the growing requirement for contact centres to transform engagement for today’s increasingly mobile and socially connected customers. The 2016 ECCCSAs also feature a series of Customer Service Team awards for the first time, reflecting the major contribution to contact centre success of key functions such as Customer Service, Operational Support, Complaints Management, Quality and Resource Planning.
“The ECCCSAs are the European contact and customer service industry’s longest-established awards, and this year we’re busy working to make them even stronger, with both an increased European focus as well as some our industry’s most experienced judges,” commented Ann-Marie Stagg, Chief Executive of ECCCSA partner organisation – the Call Centre Management Association (CCMA). “We’re keen to encourage strong, competition for each of our 18 award categories, so potential winners have now got less than 50 days to submit their entry and match their achievements against the European contact centre industry’s best-practice performers.”
“At Sabio we’re proud to be supporting the ECCCSAs and think that the awards programme is looking stronger than ever,” added Sabio Director Adam Faulkner. “With its clear focus on transforming customer contact through innovation, effective teamwork and operational excellence, ECCCSA finalists and the eventual winners can be confident that their achievements really do reflect current industry best practice. And with Sabio listed as one of the UK’s Best Workplaces by the Great Place to Work Institute, we’re delighted to see the ECCCSA Employer of the Year – Great Place to Work category receive such a prominent billing.
“However, organisations have to submit their entries if they’re to have any chance of a nomination. With less than 50 days until entries close, now is the ideal time to get started on the process,” added Adam.
Sabio has been associated with the ECCCSAs for the last ten years and is also a main sponsor for the CCMA’s original awards programme – the UK National Contact Centre Awards. The ECCCSA Awards Gala dinner is being held this year at the Hilton Park Lane Hotel in London on the 21st November.
For more information about Sabio, visit their website.