Archived Content

Survey Report: The Truth About Agent Well-being in Contact Centres Today

Published On: 29th Oct 2019 09:55 - Modified: 9th Jan 2020

While organizations openly strive to improve the customer experience, just how much emphasis do they place on the experiences and welfare of their frontline staff?

In this report, Puzzel share the results of the 7 questions asked about team happiness and well-being.

Highlights include:

What does agent well-being actually mean to you and how do you measure it?
What’s stopping companies from building and maintaining happy contact centre teams?
What are the steps to focus on to improve agent well-being?

Survey Report written by: Puzzel

Click here to download your copy of the Survey Report.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn