Expert Insights

COPC Attrition Calculation

Published On: 12th Apr 2022 19:20 - Modified: 22nd Jul 2026

COPC Attrition Calculation

Hi. Can anyone share with me the COPC calculation for total monthly attrition.

Many thanks.

Question asked by Tom

Here is How to Calculate Attrition

This article shows you how to calculate attrition

How to Calculate Attrition Rate – The Formula

With thanks to Jonty

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

COPC Attrition Calculation

COPC Attrition Calculation

Here is How to Calculate Attrition

Topics:

Your Next Read