CCW ANZ 2026

Date: 18-19 March 2026

Location: Royal Randwick Racecourse, Sydney, Australia

CCW ANZ 2026: Bigger. Bolder. Beyond. The Future of Contact: Seamless, Intelligent, Deeply Human

Heading to Sydney’s iconic Randwick Racecourse – bringing fresh energy, new voices, and reimagined ways to connect. As the region’s most powerful platform for contact centre, CX, and digital service transformation, CCW ANZ delivers the scale, insight, and community momentum built for a new era.

Across every session, conversation, and experience, they’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action – and where the future of contact comes into focus.

Reviewed by: Rachael Trickey