Archived Content

Customer Contact East

customer-contact-east

Published On: 11th Dec 2025 12:00 - Modified: 13th Apr 2026

Date: April 12-15, 2026

Location: Marriott Harbor Beach Resort and Spa, Fort Lauderdale, FLORIDA

Customer Contact East, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event offering real-world examples and insights from speakers on the future of customer care.

The event focuses on topics such as employee engagement, digitalization, preparing for the future, and the importance of quantitative and anecdotal data in gaining leadership buy-in for forward plans.

Author
Guest Author

A selection of articles from contact centre industry experts

Read more by Guest Author

Reviewed by: Rachael Trickey

Register for our webinar.

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action