Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Why CX Leaders Are Prioritising Trust in 2026

Published On: 5th Mar 2026 14:00 - Modified: 9th Jul 2026

Thanks to AI trailblazers in recent years, we’re entering 2026 with a clearer understanding than ever before of where AI and humans really play to their strengths.

So, how are the leading contact centres using AI right now? Where can this technology truly add the most value to the customer experience? What does it take to scale AI that customers and agents can truly trust?

Join this webinar where our panel of experts will be revealing tried and tested use cases that showcase where AI really IS a game changer – and where it is still imperative to let humans take the lead.

Panellists:

Alex Mead, Global CX Director
Steve Blood, Five9
Megan Jones, Call Centre Helper

What to Expect:

Lessons learnt the hard way
Trustworthy AI in practice
Where humans still excel
Next steps for contact centre leaders

Click here for this webinar recording

About
Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001, Five9 was built by voice experts and has spent more than two decades doing one thing: delivering contact centre capability from the cloud, with voice at its foundation, for enterprises that need their CX to actually work every day, in 140+ countries, across the regulated industries where reliability is non-negotiable.

Find out more about Five9

Author: Rachael Trickey

Reviewed by: Jo Robinson