From Platform to Performance: Genesys Cloud (LONDON)

Date: 24 February 2026, 11:00 – 17:00

Location: London

Genesys Cloud CX is a powerful platform with the capabilities to deliver brilliant outcomes for customers, employees and the broader business, but could you be making more of your cloud CX investment?

If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.

You’ll have the opportunity to meet like-minded professionals, discuss new features and ways to take advantage of the productivity gains that AI can offer. Plus discover how to add value to Genesys Cloud CX with a range of focused Sabio IP solutions.

Full agenda coming, but will include the following topics:

• Key Genesys updates
• AI Guides and new core Contact Centre features
• Reporting
• License utilisation, token usage reports and bill forecasting
• WEM tooling
• Time Off Manager
• AI tooling in QM
• Client Success Story

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell