How AI Will Change CX by 2030: What the Data Says – Webinar

Date: 25th March 2026, 8am PST | 11am EST | 4pm GMT

Location: Virtual

In this webinar, Scorebuddy will explore how AI is expected to transform customer experience by 2030, from rising customer expectations and new service models to the evolving role of contact centre teams.

They’ll cut through the hype to focus on realistic, practical changes CX, QA, and contact centre leaders should start preparing for now.

You’ll leave with a clearer understanding of where AI will have the greatest impact, where human expertise will remain essential, and what readiness really looks like in practice.

Register for the webinar and receive a free copy of The AI Readiness Handbook: A Roadmap for Contact Center QA.

The handbook includes practical frameworks, readiness models, and 90-day action plans to help you assess where you stand today and plan your next steps with confidence.

What You’ll Learn:

• How AI is expected to reshape customer experience between now and 2030
• How customer expectations are evolving in an AI-driven world
• The realistic role of AI vs humans in future contact centre models
• How AI will impact quality assurance, coaching, and performance management
• Common reasons AI initiatives stall — and how to avoid them
• What “AI readiness” really means for CX and QA teams today

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell