How to Make Workforce Management More Efficient With AI – Virtual Forum

Date: 25th March 2025 | 12:30-13:30 GMT

Location: Virtual

Modern workforce management is about more than just scheduling – it’s about working smarter. In this session, explore the latest trends shaping workforce performance, quality, and customer experience. You’ll be introduced to AI-enabled Workforce Intelligence (WFI) and see how it works alongside Continuous Improvement (CI) to create a powerful, closed-loop strategy that supports planners, quality teams, and operational leaders. Through live demonstrations and practical examples, you’ll gain actionable insights you can apply with your team right away.

Bonus: Attend live and receive a free lunch voucher!

Agenda

Welcome & Overview –  Meet the team and get a quick run-through of the session.

Trends & Challenges – What’s changing in workforce, quality, and customer experience and why it matters to you.

Calabrio Updates – A quick look at new features designed to make your work easier.

WFI & CI in Action – See AI-powered workforce intelligence and continuous improvement in real-life scenarios.

Next Steps & Quick Wins – Tips you can use right away, plus resources and guidance for your team.

Live Q&A – Your questions answered by our experts.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Jo Robinson