AMERICAS WFM & CX Summit 2026

Date: 28 August 2026

Location: The Westin Dallas Southlake, Dallas, TX

A curated gathering of WFM, CX, Operations, HR, and BPO leaders from across North America — one day of executive dialogue, industry benchmarking, and strategic networking, built for the era of agent AI and autonomous operations.

As global industries rapidly enter the era of Agent AI, Workforce Intelligence, CX Intelligence, and Autonomous Operations, organisations are recognising that workforce transformation is no longer optional — it is central to resilience, productivity, scalability, and customer excellence.

With accelerated advances in Generative AI, automation, predictive analytics, and real-time workforce intelligence, enterprises must fundamentally redesign their Workforce Management and Customer Experience strategies to thrive in an increasingly:

• Talent-constrained environment
• Hybrid workplace ecosystem
• AI-enabled operating model
• Hyper-digital customer economy
• Talent-constrained environment
• Hybrid workplace ecosystem
• AI-enabled operating model
• Hyper-digital customer economy

The conference will provide an executive platform to discuss how organisations are evolving from traditional workforce operations toward intelligent, predictive, and human-centric enterprise models.

Reviewed by: Robyn Coppell