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Conflicting Priorities holding back Customer Experience

What-is-stopping-you-from-improving-the-customer-experience

Published On: 17th Apr 2013 12:08 - Modified: 18th Feb 2020

During our webinar “How to Transform your Customer Experience in Your Current Budget” our audience were asked “What is stopping you from improving the customer experience?”

Multiple answers were allowed.
Lack of resources (We are too busy) 48%
Lack of budget 28%
Lack of buy-in from senior management 32%
Cross-functional buy-in 40%
Conflicting priorities 52%

Source: Call Centre Helper website webinar poll Sample size – 83 Date: November 2012

Here is a link to the Webinar: How to Transform your Customer Experience in Your Current Budget

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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