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Inbound is the Most Stressful Contact Centre Environment

A graph showing the answers to the question "Which is the most stressful contact centre environment" with the answers of 36%-inbound, 30%-outbound, 9%-blended, 9%-all the same, 16%- Not a stressful environment

Published On: 10th Apr 2013 10:08 - Modified: 18th Feb 2020

According to contact centre professionals, inbound is the most stressful contact centre environment, with 35% of the participants in our poll stating so.

Poll – “Which is the Most Stressful Contact Centre Environment?” – answers

Inbound – 35%
Outbound – 29%
Blended – 9%
All the same – 9%
Not a stressful environment – 16%

Source: Call Centre and Contact Centre Community Linkedin group poll Sample size – 31 Date: November 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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