Office post rooms swamped by home-shopping deliveries

lots-parcels

A survey of 2,000 UK adults has revealed that up to 200 million parcels a year are arranged to be delivered to a workplace.

On average, British workers arrange two deliveries a month to their employer’s post room, but 11% of those arranging workplace deliveries said that they typically receive five or more parcels a month.

The DPD survey also found that while 28% of employers were happy with their staff arranging workplace deliveries, 10% said that their boss had explicitly outlawed the practice.

Dwain McDonald

Dwain McDonald

“Today, most of us have switched on to the benefits of online retailing, but while the internet allows us to shop 24/7, we can’t be at home around the clock to receive our purchases,” said Dwain McDonald, CEO of DPD. “Many online shoppers frequently arrange for their packages to be delivered to their workplace, knowing that there will be someone around to sign for their goods.”

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Read more by Megan Jones
Register for our webinar.