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Industry Professionals: Angry Customers are More Expensive to Service

Do you think angry customers are more expensive to service

Published On: 3rd Mar 2014 10:15 - Modified: 23rd Sep 2019

According to our poll, 63% of industry professionals believe that irate customers are more expensive than a calm caller, who gets in touch with the contact centre.

Poll – Do you Think Angry Customers are More Expensive to Service? – answers

Yes – 63%
No – 18%
Sometimes – 18%
Never – 0%

Source: Call Centre and Contact Centre Community Linkedin group poll Sample size – 22 Date: March 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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