Archived Content

White Paper: Deploying Customer Service in the Cloud

Published On: 27th Nov 2013 10:06 - Modified: 3rd Jan 2020

Ovum have released a White Paper, sponsored by Oracle, which deals with deploying customer service in the cloud.

This White Paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to do so successfully.

Through a series of graphs and detailed explanations, this White Paper offers insight into further evolving customer service in the cloud through four phases:

Implementation
Consolidation
Optimization
Transformation

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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