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Find out how to improve customer experience

Published On: 12th Feb 2014 10:17 - Modified: 14th Oct 2019

The latest three editions of Customer Concepts magazine reveal how to win over the social customer, and deliver cost-effective customer service.

The latest three editions of Customer Concepts magazine are:

Winning the Social Customer (Issue 7)

ccm-7-cover
The lead articles in this magazine are:

Grab the CX Opportunity
Mobilise Your Performance
Service Goes Social

Become a CX Leader (Issue 6)

ccm-6-cover
The lead articles in this magazine are:

CX Leaders Wanted
More Service, Less Cost
Smarter Selling

Constantly Engaged, Consistently Excellent (Issue 5)

ccm-5-cover The lead articles in this magazine are:

Cross-channel Consistency
Excellence Pays
Beyond Satisfaction

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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