Social Customer Service Summit 2014

THE DATE: 13 May (conference) and 14 May (workshop)
THE LOCATION: River Rooms, Millbank, London (conference). Quo Vadis, Soho (workshop)
THE DETAILS: Featuring speakers from eBay, Citibank, Nokia and covering topics such as contact centre integration, social media monitoring, CSAT measurement and staff training, plus a 1-day strategy workshop hosted by Martin Hill-Wilson, #SCSS14 is a must-attend event.

Topics we’ll be covering:

• Defining your Social Customer Service Strategy
• Creating a Multi-channel Social Service Strategy
• Integrating Social Media into the Contact Centre
• Facebook for Customer Service
• Providing Customer Care on Twitter
• Customer Service on Niche Social Networks
• How to Identify, Motivate and Reward Advocates
• Agents or Community Managers?
• Metrics for Success in Social Customer Service.
• Creating a Successful Peer-to-peer Support Community

Speakers:

• Frank Eliason, Citibank (live from New York)
• Martin Hill-Wilson, author of ‘Delivering Effective Social Customer Service’
• Delfin Vassallo, Nokia
• Maria McCann, Aurora
• Ronan Gillen, eBay
• Carolyn Blunt, Real Results Training
• Jemima Gibbons, Social Media Strategist
• Rod Sheriff, Truphone
• Luke Brynley-Jones, Our Social Times

Price: Conference £295, workshop £395, workshop and conference £595. Corporate offer: buy two two-day tickets and get third free.

THE ORGANISERS: Our Social Times