Archived Content

White paper: Deploying Customer Service in the Cloud

Published On: 2nd Feb 2014 16:03 - Modified: 3rd Jan 2020

This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud.But need further insight into the best practices for how to do so successfully and further evolve customer service in the cloud through four phases:

implementation
consolidation
optimization
transformation

White Paper: written by Oracle.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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