The UK National Contact Centre Award Winners

This year’s CCMA winners were announced at a gala dinner held at the 5 Star Grange Tower Bridge Hotel in London on 15th May.

This years winners are:

Contact Centre Manager of the year– Claire Moir, Sykes

Contact Centre Manager – under 100 seats – Sophie Fox, British Gas

Team Manager of the year– Craig Lynn, Capita

E business/Social Media Manager of the year– Vanda Nena, Air France

Call Centre Support Manager of the year – Steve Siddle, British Gas

Customer Services Manager of the year – Helen Notton, Directline Group

Learning Champion of the year–Alison Avo, DVLA

Customer Experience Champion – Michael Sherwood, Tesco Bank

Business Improvements Manager of the year– Gemma Holden, BT

Recruitment Manager of the year– Deedee James, Conduit

Customer Relations Manager of the year– Lynne Humm, L&Q Housing

Quality Manager of the year – Adiba Ghauri, Harrow Council

Team of the year – Directline Group

All the photos from the event are available to view on our Facebook Group