Awards Finalists Announced

CallNorthWest have announced the finalists for the North West Contact Centre Awards 2014.

Company Categories

Contact Centre of the Year (under 100 seats)

• City West Works
• Muir Group Housing Association
• New Charter Housing Trust Group
• Phillips & Cohen Associates (UK)
• Places For People
• Southway Housing Trust
• Sun Chemical

Contact Centre of the Year (over 100 Seats)

• BSS
• Capita Customer Management
• Peninsula Business Services Limited
• The HGS Retention & Loyalty Centre of Excellence

Best Implementation of Technology

• Noble Systems
• New Charter Housing Trust Group
• United Utilities

Best Training Programme

• Ageas Insurance Solutions
• Barclaycard (Collections)
• Barclaycard (LEO)
• Peninsula Business Services Ltd
• Places for People
• United Utilities

Best Customer Experience Programme

• Cheshire West & Chester Borough Council
• Matalan
• Peninsula Business Services Limited
• RSA
• The Regenda Group
• United Utilities

Best Multi-Channel Customer Service

• BSS
• Matalan

Support Team of the Year

• Change Champions, Home Retail Group
• Customer Service Operations Coaching Team, JDWilliams
• Learning and Development, Paymentshield
• Quality Assurance Team, Paymentshield Limited
• Change & Innovation, Serco Global Services Europe & UK
• Performance Team, Tesco Mobile

Frontline Team of the Year

• Toyota Motor Insurance Team, Ageas Insurance Solutions
• Groups Sales Team, Gold Medal Travel Group
• Home & Protect Helpdesk, Paymentshield
• Claims Team 4, RSA
• Social Media Team, Tesco Mobile
• Escalations Team, United Utilities

Individual Categories

Agent of the Year

• Richard Cooke, Ageas Insurance Solutions
• Bev Dixon, British Gas
• Shirley Maden, Paymentshield
• Philippa Squires, Paymentshield
• Louise Sullivan, United Utilities
• Robbie Wilkinson, United Utilities

Team Leader of the Year

• Carla Bentley, RSA Motability
• Gemma Kirkham, British Gas
• Andy Murphy, Paymentshield
• Caron O’Keeffe, Paymentshield
• John O’Neill, New Charter Housing Trust Group
• Rebecca Pilkington, Paymentshield

Support Person of the Year

• Chris Duffield, Capita Customer Management
• Kate Hardy, Ageas Insurance Solutions
• Jane Macartney, Cheshire Constabulary
• Lucy O’Shea, Paymentshield
• Jenn Richards, Paymentshield
• Emma Woodrow, New Charter Housing Trust Group

Contact Centre Hero of the Year

• Sharon Cosgrove, RSA Motability
• Phil Curwen, Lancashire Care NHS Foundation Trust
• Barbara Heaney, Home Retail Group
• Alex Johnson, Paymentshield
• Sabrina Regazzoni, Paymentshield
• Robert Rolt, Home Retail Group

Contact Centre Manager of the Year

• Christine Burns, Bensons For Beds
• Stuart Staveley, Serco

The second phase of the judging will commence on 8th September, where the judges will meet the shortlisted finalists.

A ‘New York Nights’ themed Awards Ceremony and Gala Dinner will subsequently be held on 16th October in Manchester.