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75% of Contact Centres Yearn For Improved Systems

Published On: 27th Feb 2015 10:11

According to our poll, three quarters of industry professionals want to implement improved systems into their contact centre to help meet the fluctuating demand.

Poll – What Would You Implement Next in Your Contact Centre? – answers

Video Chat with Customers – 16%
Card Payment security should be improved – 33%
Advisors can take calls wherever they have connection – 39%
Improved Systems to meet fluctuating demand – 75%
Multi-channel integration to improve Customer Service – 88%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date: November 2014

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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75% of Contact Centres Yearn For Improved Systems

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