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White Paper: The Best Practice Guide to Chat, Social and Email

Published On: 31st Mar 2015 10:45

This White Paper provides best practice guidelines for deploying chat, social and email in contact centres and highlights the issues to consider before deciding on the best implementation strategy.

White Paper: written by mplsystems

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

White Paper: The Best Practice Guide to Chat, Social and Email

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