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Accommodating Agent Schedule Preferences Most Difficult Aspect of Scheduling

A graph showing "which is the most difficult to accomplish in your scheduling process?" with the answers of 35%- Covering nights and weekends, 39% accommodating agent schedule preferences, 20% minimising labour costs and 6%- complying with contracts

Published On: 6th Jun 2015 10:10

Accommodating agents’ schedule preferences has been identified as the most difficult aspect of scheduling.

Poll – Which is the most difficult to accomplish in your scheduling process? – answers

Covering nights and weekends – 35%
Accommodating agent schedule preferences – 39%
Minimising labour costs – 20%
Complying with contracts – 6%

Source: Call Centre Helper webinar poll – Webinar: Best Practices in Workforce Management Sample size – 64 Date: February 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Accommodating Agent Schedule Preferences Most Difficult Aspect of Scheduling

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