Contact Centre Research

Almost 20% of Contact Centre Mangers Problem Solve Once a Month

Published On: 19th Aug 2016 08:00 - Modified: 19th Jan 2026

18% of contact centre managers set aside more than one day per month for problem solving, the same percentage as those who do not set any time to do so at all.

Poll – “How much time do you personally set aside each month to think and problem solve (away from the day-to-day stresses of the contact centre)?” – answers

Less than an hour – 18%
2-4 hours – 34%
One day – 17%
More than one day – 18%
I don’t – 18%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Almost 20% of Contact Centre Mangers Problem Solve Once a Month

Topics:

Your Next Read