Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Ways to Improve Customer Experience

Published On: 28th Mar 2017 09:05

In this webinar we look at different ways to improve the customer experience. From quick wins, to deeper structural changes we look at ways to improve the experience that our customers receive.

Topics Discussed

The best ways to measure customer experience
Customer Journey Mapping
Building a culture of continuous improvement
Reducing queueing time

First Contact Resolution – Driving down repeat contacts
Quick wins
Using technology to improve the customer experience
Hint and tips from the audience

Panellists

Morris Pentel

Customer Experience Foundation

Richard Farrell

Netcall

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn