Advanced Certificate in Customer Contact Planning and Management 147 Filed under - Archived Content, The Forum THE DATE: 27th – 28th June 2017 THE LOCATION: Manchester THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research. THE ORGANISERS: The Forum THE WEBLINK: http://theforum.social/Events/ArticleId/3832/Advanced-Certificate-in-Customer-Contact-Planning-Management-1-2-3 Author: Rachael Trickey Published On: 6th Jan 2017 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter