Advanced Certificate in Customer Contact Planning and Management
THE DATE: 29th – 30th November 2017
THE LOCATION: Manchester
THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.
THE ORGANISERS: The Forum