Archived Content

Advanced Certificate in Customer Contact Planning and Management

Published On: 2nd Apr 2016 11:53 - Modified: 2nd Jun 2016

THE DATE: 30th Nov – 1st Dec 2016

THE LOCATION: Lowestoft

THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/351

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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