Advanced Diploma in Customer Contact Planning and Management


THE DATE: 17th – 18th October 2017

THE LOCATION: Manchester

THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the Advanced Diploma builds upon key concepts and tools understood in the Advanced Certificate, and pushes the development of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying advanced principles and academic research in a relevant way.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/1974

Published On: 6th Jan 2017
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