Agents shine at in-house awards ceremony

One contact centre has celebrated its employees’ hard work at an annual awards ceremony.

RESPONSE has staged its third annual awards ceremony. 14 awards were up for grabs at the ‘Glitzies’ event in Glasgow’s Crowne Plaza hotel; with leading TV and radio personality Tam Cowan appearing as special guest host for the event.

Employees were nominated from all across the business, with their dedication, professionalism and exceptional performance highlighted as key factors in the success of the business over the last 12 months.

Two of the evening’s most anticipated awards, the Advisor of the Year and Employee of the Year went to Jemma Barclay and Nadia Ness respectively.

Senior Customer Excellence Co-ordinator, Nadia Ness, went home with this top award due to her ongoing pursuit of customer excellence and by consistently going above and beyond to deliver the highest standard of support in every aspect of her role.

Jemma Barclay picked up the Advisor of the Year award for the determination, dedication and drive she has demonstrated since joining the company in October 2012.

“The Glitzies is an opportunity for us to commend the sterling efforts of our people over the course of last year, and we congratulate all of our winners, who are a true asset to the company,” said Brian Bannatyne, Managing Director for RESPONSE. “We look forward to building upon this success again next year, allowing more of our people to take centre stage in recognition of their performance.”