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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
CallMiner Launches the CallMiner App Marketplace
Calabrio Continues Public Sector Momentum
Zoom Contact Center Announces New Government Authorization
Talkdesk Unveils New GenAI Capabilities to Eliminate Bad…
NICE Drives Organizations to Effectively Manage Entire…
Immerse Yourself With Intelligent Meeting Solutions From…
Talkdesk and Cognizant Team Up to Accelerate AI-Powered CX
Talkdesk Announces Sponsorship of CCW Las Vegas 2024
New 8×8 Ballot It! Self-Service Offering Empowers…
NICE Actimize Announces Line Up for ENGAGE 2024
Morgan Freeman Outranks Taylor Swift as Most Desired…
Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant
Sprinklr Named Strong Performer in Conversational AI
Case Study: Ratioparts Builds Profit Centre
Zoom AI Companion Helps People Stay Connected on the Go
Zoom Doubles Down on Security as Threat Landscape Evolves
NinjaTech AI Teams Up With AWS to Launch Next Gen AI…
New Research Suggests Consumer Confidence Is Recovering
HP Unlocks New Era of AI Experiences
Award-Winning Solution Reduces Risk of Reputational Damage
Sabio’s Wellbeing Companion Now Available on the…
InVision Reinforces Commitment to Information Security
Case Study: Haier Smart Home Drives Agent Wellbeing and…
Puzzel Introduce Their New Brand
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success