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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Workvivo by Zoom Named Preferred Migration Partner
Sabio Group Recognised for CX Expertise With Series of…
Genesys Awards Season in Full Swing
Calabrio and Avaya Power Cloud Driven Excellence
HP Partners With Google to Offer Realistic Meeting…
NICE Welcomes Nicole Kidman as Celebrity Keynote at…
NICE Tops 2024 Opus Research Report as Conversational…
New Genesys Report Finds That All Generations Are Ready…
CallMiner Named a Leader by Top Analyst Firm
Avaya Spices Up CX Offering with Edify Acquisition
Talkdesk Earns TrustRadius 2024 Top Rated Awards
ServiceNow and Genesys Announce Strategic Partnership
Talkdesk Named a Finalist at 2024 CCW Excellence Awards
Sprinklr Digital Twin Set to Increase Digital Capacity
New Salesforce Solution Helps Agents Resolve Cases Faster
Enghouse and Voxtron Collaborate to Enhance CX
Calabrio Accelerates Self-Service and AI-Driven Knowledge
Sprinklr Redefines Customer Feedback Management
Cincinnati Emergency Communication Centre Leverages NICE…
Thinktank Group Enhances CX with 8×8
QStory Recognized in UKII Intelligence Report
2024 European Contact Centre & Customer Service…
Graphisoft Project With Sabio Group Leads to Award Success
Case Study: Sutton Council Delivers on Their Promise of…
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Contact Centre & Customer Services Summit – Manchester
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CX Connect Europe
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