8×8 Agent Workspace Reimagines the Contact Centre

Research Reveals Industry Confidence in Artificial…

New Digital Platform for AXA

Lowell Move to a Cloud Contact Centre Platform

Consumers Judge Brands Based on Their Customer Service…

Clarabridge Announces Integration with Microsoft

Genesys Announce New Google Integration

Next Webinars in the Series!

UK’s First National Contact Centre Day Confirmed

Case Study: A Major US Utility Company Saves $250K With…

Doctolib Creates Innovative Telehealth Service

RAM Tracking Avoids Disruption During COVID-19 Crisis

13 Things We Heard at the Customer Strategy &…

8×8 Announces AI-Based Speech Analytics for the…

Talkdesk Community to Launch at Opentalk 2021

William Hill Partners With Aspect Software

Genesys Debuts Forecasting and Scheduling Service

Foehn Awarded Genesys Gold Partner Status

Case Study: Gaming Company Answers 90% of Chats in 10…

Nuance and Genesys Expand Partnership

Novo Nordisk Chooses Vonage Contact Centre

Nuance Communications Celebrate Stevie Award Wins

IQVIA Deploy an Auto-Attendant

Jabra Launches Engage 55