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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sprinklr Adds BT Group to Customer Portfolio
Zoom’s Collaboration Platform Reimagines Teamwork
HP Unveils Industry’s Largest Portfolio of AI PCs
Two Giants Meet – Zoom and Avaya Join Forces
Uniphore Unveils Enhanced Interaction Analytics Solution
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award
Case Study: EDF Empowers Its Energy Customers
NECCA Appoints a New Head Judge
Zoom Boom Continues With Latest Expansion
NICE Continue to Impress Judges in Digital Transformation
Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists…
Zoom Takes the Spotlight for Setting New Standards
8×8 Continues to Be Recognised for Innovation
Banking Consumers Want Good CX as Much as £200 Switch Deal
CEO Reveals Evaluagent Named as a Contact Center…
MaxContact and TForge Announce Strategic Partnership
Sweaty Betty Smashes CX Goals With Sabio
Zendesk Continues to Level Up Its CX Portfolio
iQor Harnesses NICE CXone to Drive Digital CX…
Talkdesk Extends Healthcare AI and Integration…
Salesforce Helps Small Businesses with Ready to Use…
Genesys and Epic Integrations Enhances Patient Engagement
Talkdesk Unveils Talkdesk Autopilot
MaxContact Empowers Resellers to Capture Booming CCaaS…
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What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
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Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
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Webinar: Should Voice Agents Replace IVRs?
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