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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
HP Unveils Industry’s Largest Portfolio of AI PCs
Two Giants Meet – Zoom and Avaya Join Forces
Uniphore Unveils Enhanced Interaction Analytics Solution
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award
Case Study: EDF Empowers Its Energy Customers
NECCA Appoints a New Head Judge
Zoom Boom Continues With Latest Expansion
NICE Continue to Impress Judges in Digital Transformation
Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists…
Zoom Takes the Spotlight for Setting New Standards
8×8 Continues to Be Recognised for Innovation
Banking Consumers Want Good CX as Much as £200 Switch Deal
CEO Reveals Evaluagent Named as a Contact Center…
MaxContact and TForge Announce Strategic Partnership
Sweaty Betty Smashes CX Goals With Sabio
Zendesk Continues to Level Up Its CX Portfolio
iQor Harnesses NICE CXone to Drive Digital CX…
Talkdesk Extends Healthcare AI and Integration…
Salesforce Helps Small Businesses with Ready to Use…
Genesys and Epic Integrations Enhances Patient Engagement
Talkdesk Unveils Talkdesk Autopilot
MaxContact Empowers Resellers to Capture Booming CCaaS…
EnghouseAI – the Next-Generation AI Products
Introducing 8×8 Engage to Bridge CX Journey Gaps
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Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
How Can Resource Planners Help Reduce Frontline Stress?
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Webinar Replay: Are You Wasting Your CX Data’s Potential?
CX Landscape Report 2026
29th September 2026
Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar
2026 QATC Annual Conference
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Low-Code Use Cases With Real-World Examples
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?