The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Viewrail Achieves a 70% Self-Service Rate…
Case Study: Capital One Enables Hybrid Collaboration…
Case Study: UC Riverside Modernizes Campus…
Case Study: National Storage Unifies 250+ Centres With…
Case Study: Cricut Reduced Abandonment Rates by 90% With…
Case Study: A Major US Utility Company Saves $250K With…
Case Study: Page Outsourcing Improves Consistency With…
UK’s First National Contact Centre Day Confirmed
Case Study: Sussex Hospitals Reduced Wait Time by 90%…
Case Study: STARS Handled 113,400 Calls With Creovai
Case Study: Best Egg Improved Schedule Adherence to 90%…
Case Study: Henderson Group Reduced Onboarding With…
Case Study: NHS Onboarded 20K Agents in Under a Month…
Case Study: SPANX Significantly Improves Efficiency With…
£33 Million Saved in NHS Appointment Efficiency
Case Study: Rachio Improves Accuracy to 99% With Crescendo
Case Study: Herschend Decreases AHT by 12% With UJET
Case Study: TFCU Improved Member Self-Service With Creovai
Case Study: MeisterTask Takes Quality Score to 99.2%…
Europe’s Best in Customer Contact Celebrated at the 25th…
Case Study: Wag! Reduced Average Wait Time by 50% With…
Case Study: Aquarius Delivers Important SLAs With Creovai
Case Study: Lovepop Improves CSAT Score to 94% With…
Case Study: The Straumann Group Decreases Their AHT With…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action