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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: TFCU Improved Member Self-Service With Creovai
Case Study: MeisterTask Takes Quality Score to 99.2%…
Europe’s Best in Customer Contact Celebrated at the 25th…
Case Study: Wag! Reduced Average Wait Time by 50% With…
Case Study: Aquarius Delivers Important SLAs With Creovai
Case Study: Lovepop Improves CSAT Score to 94% With…
Case Study: The Straumann Group Decreases Their AHT With…
Case Study: Automotive DMS Company Saved $23,000 With…
Case Study: EVPassport Reduces ASA by 9 Minutes With…
Case Study: Zettle by PayPal Reduced Agent Training Time…
Case Study: IDEO U Increased CSAT by 34% With Crescendo
Case Study: AAA Northeast Reduced Training Time With…
Case Study: Global Touring Reduces ASA by 30% With…
Case Study: NRTC Decreases Agent Attrition by 32% With…
Celebrating 22 Years of the North East Contact Centre…
Case Study: Paychex Increased Operational Efficiency…
Case Study: Ocasa Homes Saved 262 Hours per Week With…
Case Study: Callzilla Increased Speed of Resolution With…
Case Study: Nestlé Resolved 80% of IT Incident Tickets…
Case Study: Nottingham City Council Saved £356k in Staff…
Case Study: SWR Eliminates 300-500 Activities Daily With…
MaxContact Introduces a Fresh Brand Identity
Secure Your Free Ticket for Contact Centre Expo
Case Study: Christie NHS Foundation Trust Reduces Manual…
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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Webinar: 10 Ways to Make 2027 a CX Success