The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Liverpool Women’s NHS Trust Saved Over £1200…
Case Study: The Globe and Mail Secures Payments With…
Case Study: Holland & Barrett Streamlined Their…
Case Study: Deaf Connect Solves Outages With Sequence…
Case Study: IRIS Software Group Improved Resource…
Case Study: Chef Works Implemented PCI-Compliant Solution
Case Study: Wellcombe Group Reduced Onboarding Time With…
Case Study: Collinson Underwent a Digital Transformation…
Case Study: NEOS Improved Operational Efficiency With…
Case Study: Homes for Students Scores 4.5/5 CSAT Score…
Case Study: Hampshire Trust Bank Reduce Manual Effort…
Case Study: NRLA Cuts Written Response Times by 86% With…
Case Study: Euro Paper Increase CSAT by 15% With Synthflow
Awards Shortlist Showcases Innovation Across Wales’…
Case Study: Advantage Reserve Achieves 100% Call…
Case Study: Tructyre Improved Service Level by 32% With…
Case Study: South Hams District Council Save £120,000…
Case Study: Peak Demand Delivers Faster Service With…
Case Study: British Airways Reduced Workloads by 22%…
Women in CX Announces Global 2025 UnConferences
Case Study: Council Cuts Abandoned Calls by 17% With…
Case Study: Medbelle Boosts Patient Satisfaction 25%…
Case Study: SupportZebra Powers Scalable and Secure…
Case Study: Aizee Boosts Response Rates by 30% Using…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action