The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

NICE Named CCaaS Leader in Forrester 2025 Report

NICE Named CCaaS Leader in Forrester 2025 Report

Salesforce Launches Agentforce to Power Service Field AI

Salesforce Launches Agentforce to Power Service Field AI

Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent and Phase2 Join Forces to Revolutionize QA

Workvivo by Zoom Debuts New AI Tool

Workvivo by Zoom Debuts New AI Tool

8×8 Introduces AI Orchestrator to Simplify Bot Integration

8×8 Introduces AI Orchestrator to Simplify Bot…

8×8 Launches New Solution for Improving Customer Journeys

8×8 Launches New Solution for Improving Customer…

How Will the 6th April Changes Impact UK Contact Centres?

How Will the 6th April Changes Impact UK Contact Centres?

AI Adoption in Customer Experience Faces Challenges According to Industry Leaders

AI Adoption in Customer Experience Faces Challenges…

Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

Content Guru’s CCaaS Solution Achieves First FedRAMP…

Sabio Launches App to Simplify Employee Leave Management

Sabio Launches App to Simplify Employee Leave Management

Sabio Leads Essent’s Cloud Migration to Enhance CX

Sabio Leads Essent’s Cloud Migration to Enhance CX

Zendesk Unveils an Array of New Solutions to Revolutionise CX

Zendesk Unveils an Array of New Solutions to…

Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

Sabio Expands ‘Disrupt’ CX Event Across…

Genesys Launches Social Media Support Platform

Genesys Launches Social Media Support Platform

NICE Announces a Strategic Partnership With Deloitte Digital

NICE Announces a Strategic Partnership With Deloitte…

NICE Wins Big at Enterprise Connect 2025

NICE Wins Big at Enterprise Connect 2025

Genesys Unveils a Suite of New AI-Powered Features

Genesys Unveils a Suite of New AI-Powered Features

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Cisco Announces New AI-Powered Tools at Enterprise…

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

Enghouse Interactive Announces a New Microsoft Teams…

CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

CallMiner Introduces AI-Driven Customer Feedback…

NICE Announces the Launch of CXone Mpower Orchestrator

NICE Announces the Launch of CXone Mpower Orchestrator

Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk Launches Knowledge Creator With AI Insights

Five9 Has Introduced Spotlight for AI Insights

Five9 Has Introduced Spotlight for AI Insights

New Research Reveals 72% of Consumers Are Open to AI Interactions

New Research Reveals 72% of Consumers Are Open to AI…

Close Close
Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?