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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Crescendo Launches New Total Outcome Guarantee

Crescendo Launches New Total Outcome Guarantee

NICE Launches AI-Powered Global Translator for Business

NICE Launches AI-Powered Global Translator for Business

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Has Launched CXone Mpower with AI Integration Updates

NICE Has Launched CXone Mpower with AI Integration Updates

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

Vonage and SAP Join Forces to Advance AI in Business

Vonage and SAP Join Forces to Advance AI in Business

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

8×8 and CallCabinet Partner to Streamline Compliance

8×8 and CallCabinet Partner to Streamline Compliance

Odigo Appoints Laurent Dechaux as New CEO

Odigo Appoints Laurent Dechaux as New CEO

Talkdesk Connects Advanced Dialer with Epic Integration

Talkdesk Connects Advanced Dialer with Epic Integration

Smobi Partners With Vonage to Power RCS Messaging

Smobi Partners With Vonage to Power RCS Messaging

Police Forces Stall on AI Investment, Research Shows

Police Forces Stall on AI Investment, Research Shows

91 Percent of Customers Recommend NICE as a Preferred Vendor

91 Percent of Customers Recommend NICE as a Preferred…

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

Talkdesk & Epic Partner to Transform Healthcare Support

Talkdesk & Epic Partner to Transform Healthcare…

NiCE Announces an Expanded Partnership With IGT Solutions

NiCE Announces an Expanded Partnership With IGT Solutions

Call & Contact Centre Expo 2024

Call & Contact Centre Expo 2024

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

Calabrio and Five9 Join Forces to Modernise Contact…

Natterbox Unveils New AI Tools: AI Assistant & AI Agents

Natterbox Unveils New AI Tools: AI Assistant & AI…

8×8 Introduces New Platform Capabilities

8×8 Introduces New Platform Capabilities

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

Enghouse Interactive Announces a New Microsoft Teams…

NiCE Partners With Snowflake to Streamline CX Data

NiCE Partners With Snowflake to Streamline CX Data

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

8×8 Has Unveiled Updated Platform Features to Improve CX

8×8 Has Unveiled Updated Platform Features to…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success