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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Launches AI Studio for CX Agent Creation

8×8 Launches AI Studio for CX Agent Creation

EvaluAgent Expands Its xMetrics Suite with Three New Additions

EvaluAgent Expands Its xMetrics Suite with Three New…

Crescendo Has Launched Multimodal AI

Crescendo Has Launched Multimodal AI

Vonage Refreshes Startup Support with API Access

Vonage Refreshes Startup Support with API Access

Netcall Has Acquired Jadu

Netcall Has Acquired Jadu

Cisco and ServiceNow Announce Partnership to Boost AI Security

Cisco and ServiceNow Announce Partnership to Boost AI…

Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

Peopleware Enters South Africa Market Via…

Vonage Earns Most Loved Workplace Certification

Vonage Earns Most Loved Workplace Certification

Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Content Guru Expands Presence in US Credit Union Sector

Content Guru Expands Presence in US Credit Union Sector

AnywhereNow and Meridian IT Join Forces on CX

AnywhereNow and Meridian IT Join Forces on CX

8×8 Enhances CX Platform With New Capabilities

8×8 Enhances CX Platform With New Capabilities

CallMiner Integrates with Microsoft Dynamics 365 Contact Center

CallMiner Integrates with Microsoft Dynamics 365 Contact…

Call & Contact Centre Expo 2024

Call & Contact Centre Expo 2024

Five9 and ServiceNow Expand Partnership with New AI Solution

Five9 and ServiceNow Expand Partnership with New AI…

8×8 Launches Verif8 for Smarter Customer Authentication

8×8 Launches Verif8 for Smarter Customer…

MiaRec and Webex by Cisco Partner to Improve EX and CX

MiaRec and Webex by Cisco Partner to Improve EX and CX

8×8 Unveils Refreshed Brand to Elevate CX

8×8 Unveils Refreshed Brand to Elevate CX

HP Launches a Series of Next-Generation Innovations

HP Launches a Series of Next-Generation Innovations

Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk Launches Knowledge Creator With AI Insights

Natterbox Unveils New AI Tools: AI Assistant & AI Agents

Natterbox Unveils New AI Tools: AI Assistant & AI…

CallMiner Announces New Advancements to Its AI Framework

CallMiner Announces New Advancements to Its AI Framework

NiCE Unveils Inform AI to Support ECCs

NiCE Unveils Inform AI to Support ECCs

8×8 Expands Its Cloud Platform With AI Tools

8×8 Expands Its Cloud Platform With AI Tools

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Top Stories

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

Latest News

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

Resources

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

Latest Blogs

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action