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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Orange Cyberdefense Streamlines Service Operations with NICE CXone

Orange Cyberdefense Streamlines Service Operations with…

64% of Customers Don’t Want AI – New Gartner Report Finds

64% of Customers Don’t Want AI – New Gartner…

2024 International CX Excellence Award Winners Announced

2024 International CX Excellence Award Winners Announced

A New Survey Reveals Challenges for UK Contact Centres

A New Survey Reveals Challenges for UK Contact Centres

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

New Report Launched for AI in Healthcare

New Report Launched for AI in Healthcare

Leeds Building Society Modernises its Contact Centre with Sabio

Leeds Building Society Modernises its Contact Centre…

Highlights of NICE Interactions 2024

Highlights of NICE Interactions 2024

New Study Shows AI Enhances Consumer Loyalty

New Study Shows AI Enhances Consumer Loyalty

BT Group Expands ServiceNow Partnership to Save Agents Time

BT Group Expands ServiceNow Partnership to Save Agents…

Genesys and Lighthouse Works Launch Software for Blind Advisors

Genesys and Lighthouse Works Launch Software for Blind…

Awaken and Tethr Merge to Target Contact Centre Solutions

Awaken and Tethr Merge to Target Contact Centre Solutions

Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul

Sabio Secures Vattenfall Deal for Cloud Contact Centre…

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

NICE Launches 1CX: An All-In-One UCaaS for $5 Month

NICE Launches 1CX: An All-In-One UCaaS for $5 Month

Optus Wins Massive Australian Government Contact Centre Deal

Optus Wins Massive Australian Government Contact Centre…

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Delivers CCaaS “Ultimate Trifecta”

NICE Delivers CCaaS “Ultimate Trifecta”

Zoom Ready for Contact Centre Prime Time

Zoom Ready for Contact Centre Prime Time

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?