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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Dialpad Acquires Surfboard to Boost WFM Capabilities

Dialpad Acquires Surfboard to Boost WFM Capabilities

Zoomtopia 2024 – A New Era of Contact Centre Excellence?

Zoomtopia 2024 – A New Era of Contact Centre…

Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio WFM Integrates with Microsoft Dynamics 365

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Sabio, Avaya and Transcom Unveil AI Translation for…

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat Hits the Sweet Spot with injixo

CallMiner Unveils AI-Powered Efficiency Boost

CallMiner Unveils AI-Powered Efficiency Boost

Sprinklr Shines in ISG Software Rankings

Sprinklr Shines in ISG Software Rankings

2024 Survey Report: What Contact Centres Are Doing Right Now

2024 Survey Report: What Contact Centres Are Doing Right…

Insurance Leader Partners with Sabio for Digital Transformation

Insurance Leader Partners with Sabio for Digital…

Sabio Announces Partnership With Septeo

Sabio Announces Partnership With Septeo

HP Launches a Series of Next-Generation Innovations

HP Launches a Series of Next-Generation Innovations

UJET Secures $76M to Boost AI-Powered CX

UJET Secures $76M to Boost AI-Powered CX

Centrical Launches New AI Solution to Improve Management Efficiency

Centrical Launches New AI Solution to Improve Management…

Talkdesk Launches New Healthcare Specific Capabilities

Talkdesk Launches New Healthcare Specific Capabilities

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Zoom’s EMEA CX Vision: Expectations, Efficiency, and…

Zoom Expands onto the AWS Marketplace

Zoom Expands onto the AWS Marketplace

Verint and Five9 Announce New Enhanced Partnership

Verint and Five9 Announce New Enhanced Partnership

Calabrio C3 Event: New Products, AI, and Leadership Revealed

Calabrio C3 Event: New Products, AI, and Leadership…

AI Tops UK Business Priorities for 2030

AI Tops UK Business Priorities for 2030

Zoom and Mitel Announce Partnership to Transform UC Solutions

Zoom and Mitel Announce Partnership to Transform UC…

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Delivers Hyper-Personalized Customer Experience

MaxContact Launches Contact Hub Connect for Digital CX

MaxContact Launches Contact Hub Connect for Digital CX

Wise and Shine: AI’s Bright Future in Customer Experience

Wise and Shine: AI’s Bright Future in Customer Experience

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Top Stories

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action