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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Talkdesk Launches New Healthcare Specific Capabilities

Talkdesk Launches New Healthcare Specific Capabilities

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Zoom’s EMEA CX Vision: Expectations, Efficiency, and…

Zoom Expands onto the AWS Marketplace

Zoom Expands onto the AWS Marketplace

Verint and Five9 Announce New Enhanced Partnership

Verint and Five9 Announce New Enhanced Partnership

Calabrio C3 Event: New Products, AI, and Leadership Revealed

Calabrio C3 Event: New Products, AI, and Leadership…

AI Tops UK Business Priorities for 2030

AI Tops UK Business Priorities for 2030

Zoom and Mitel Announce Partnership to Transform UC Solutions

Zoom and Mitel Announce Partnership to Transform UC…

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Delivers Hyper-Personalized Customer Experience

MaxContact Launches Contact Hub Connect for Digital CX

MaxContact Launches Contact Hub Connect for Digital CX

Wise and Shine: AI’s Bright Future in Customer Experience

Wise and Shine: AI’s Bright Future in Customer Experience

Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark Partners With Sabio for Workforce Upgrade

Arrow XL has Selected NICE to Drive its Digital Transformation

Arrow XL has Selected NICE to Drive its Digital…

8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

8×8 Expands Video Elevation to Enhance Contact…

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

Assembled Integrates with Gladly to Enhance Operations

Assembled Integrates with Gladly to Enhance Operations

Dutch Railways Boosts Its Customer Experience With NICE

Dutch Railways Boosts Its Customer Experience With NICE

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

AI Revolutionizing CX: Key Insights from CallMiner’s…

Jabra Launches AI-Powered Speech Enhancement Solution

Jabra Launches AI-Powered Speech Enhancement Solution

CCMA Releases New Data Research Report

CCMA Releases New Data Research Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Aspect Bursts Back Onto the CX Scene

Aspect Bursts Back Onto the CX Scene

NICE Launches AI-Powered Gateway for Citizens

NICE Launches AI-Powered Gateway for Citizens

Zoom Secures Largest-Ever Contact Centre Deal

Zoom Secures Largest-Ever Contact Centre Deal

New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

New Leadership and AI Innovation: Sprinklr’s Strategic…

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?