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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark Partners With Sabio for Workforce Upgrade

Arrow XL has Selected NICE to Drive its Digital Transformation

Arrow XL has Selected NICE to Drive its Digital…

8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

8×8 Expands Video Elevation to Enhance Contact…

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

Assembled Integrates with Gladly to Enhance Operations

Assembled Integrates with Gladly to Enhance Operations

Dutch Railways Boosts Its Customer Experience With NICE

Dutch Railways Boosts Its Customer Experience With NICE

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

AI Revolutionizing CX: Key Insights from CallMiner’s…

Jabra Launches AI-Powered Speech Enhancement Solution

Jabra Launches AI-Powered Speech Enhancement Solution

CCMA Releases New Data Research Report

CCMA Releases New Data Research Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Aspect Bursts Back Onto the CX Scene

Aspect Bursts Back Onto the CX Scene

NICE Launches AI-Powered Gateway for Citizens

NICE Launches AI-Powered Gateway for Citizens

Zoom Secures Largest-Ever Contact Centre Deal

Zoom Secures Largest-Ever Contact Centre Deal

New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

New Leadership and AI Innovation: Sprinklr’s Strategic…

Bookings for NICE AI Tools up by 134%

Bookings for NICE AI Tools up by 134%

From Empowering Agents to Redefining Routine: Five9’s Next Technological Step

From Empowering Agents to Redefining Routine: Five9’s…

Summit Fleet Improves Its CX and EX With 8×8

Summit Fleet Improves Its CX and EX With 8×8

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

UK Consumers Ditch Chatbots in Favour of Human Touch

UK Consumers Ditch Chatbots in Favour of Human Touch

Zendesk Launches Relay for Proactive Customer Messaging

Zendesk Launches Relay for Proactive Customer Messaging

Five9 Launches New Four-Step Genius AI Process

Five9 Launches New Four-Step Genius AI Process

Five9 Acquires Acqueon to Boost AI-Driven CX

Five9 Acquires Acqueon to Boost AI-Driven CX

Calabrio Unveils All-in-One Webex Compliance Solution

Calabrio Unveils All-in-One Webex Compliance Solution

AI Powered Zoom Docs Has Been Launched

AI Powered Zoom Docs Has Been Launched

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action