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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Bookings for NICE AI Tools up by 134%
From Empowering Agents to Redefining Routine: Five9’s…
Summit Fleet Improves Its CX and EX With 8×8
Evaluagent Launches New Conversation Analytics Feature
UK Consumers Ditch Chatbots in Favour of Human Touch
Zendesk Launches Relay for Proactive Customer Messaging
Five9 Launches New Four-Step Genius AI Process
Five9 Acquires Acqueon to Boost AI-Driven CX
Calabrio Unveils All-in-One Webex Compliance Solution
AI Powered Zoom Docs Has Been Launched
Puzzel to Acquire SupWiz for Enhanced AI Solutions
NICE and AT&T Collaborate to Enhance Emergency…
Scorebuddy Launches GenAI Boosting QA Efficiency
Calabrio and Five9 Join Forces to Modernise Contact…
Genesys Xperience UKI 2024 Now Available On-Demand
From Efficiency to Empathy: Genesys Cloud’s Bold…
Evaluagent Partners With Five9 to Elevate CX
8×8 Unveils AI-Driven Platform Enhancements
MiaRec Enhances Topic Analysis in Contact Centres with LLM
Regal.io and 8×8 Partner to Improve Employee and…
Research Reveals How Office Noise Impacts Productivity…
Contexta360 Unveils New Advanced Speech Analytics Features
New AI Capabilities Improve Summarization Features
Microsoft Releases AI-Driven Dynamics 365 Contact Center
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