The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Verint and Five9 Announce New Enhanced Partnership

Verint and Five9 Announce New Enhanced Partnership

Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat Hits the Sweet Spot with injixo

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Talkdesk Names 2025 CX Innovators Award Winners

Talkdesk Names 2025 CX Innovators Award Winners

Kore.ai Unveils ‘AI For Process’ For Smarter Automation

Kore.ai Unveils ‘AI For Process’ For Smarter…

AI Powered Zoom Docs Has Been Launched

AI Powered Zoom Docs Has Been Launched

Vonage Adds Email to Its Omnichannel Messaging API

Vonage Adds Email to Its Omnichannel Messaging API

Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

Kore.ai Launches ‘AI for Work’ to Enhance…

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Content Guru’s Martin Taylor Wins LDC Alumni Award

Content Guru’s Martin Taylor Wins LDC Alumni Award

Puzzel CCO Lindum on Maximizing CCaaS Investments

Puzzel CCO Lindum on Maximizing CCaaS Investments

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Calabrio Debuts Next-Gen Performance Management Solution

Calabrio Debuts Next-Gen Performance Management Solution

UJET and Laivly Announce a Partnership to Accelerate AI Adoption

UJET and Laivly Announce a Partnership to Accelerate AI…

Zendesk Launches Relay for Proactive Customer Messaging

Zendesk Launches Relay for Proactive Customer Messaging

Evaluagent Recognized Among Most Progressive AutoQM Platforms

Evaluagent Recognized Among Most Progressive AutoQM…

Three Cities, Three Events, and Uncovering the Real Challenges in CX

Three Cities, Three Events, and Uncovering the Real…

8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

8×8 Expands Video Elevation to Enhance Contact…

Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

Five9 Launches First Pre-Built Bi-Directional Presence…

Scorebuddy and Genesys Accelerate Growing Partnership

Scorebuddy and Genesys Accelerate Growing Partnership

Assembled Partners With Nextiva to Introduce WFM Integration

Assembled Partners With Nextiva to Introduce WFM…

Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul

Sabio Secures Vattenfall Deal for Cloud Contact Centre…

Vonage Launches Agentforce Identity Insights and Fraud Detection

Vonage Launches Agentforce Identity Insights and Fraud…

Sabio’s Disrupt Series Expands With Paris Event

Sabio’s Disrupt Series Expands With Paris Event

Close Close
Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success