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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Sabio Secures Vattenfall Deal for Cloud Contact Centre…
Genesys Xperience UKI 2024 Now Available On-Demand
Assembled Integrates with Gladly to Enhance Operations
Prosper Chooses NICE to Transform Their Customer…
Contexta360 Unveils New Advanced Speech Analytics Features
Calabrio Expands CareAI to Transform Canadian Healthcare
Cirrus and NICE Unite to Transform SME Contact Centres
Netcall and Ecliptic Renew Partnership to Drive…
Odigo Launches Extended Contact Center
AI Revolutionizing CX: Key Insights from CallMiner’s…
54% Discover Compliance Breach Outside Routine QA Reviews
Route 101 Implements Amazon Connect for The Revel…
Arrow XL has Selected NICE to Drive its Digital…
Regal.io and 8×8 Partner to Improve Employee and…
8×8 Partners With Descope for Secure CX Solutions
Puzzel CX Solutions Deliver 278% ROI
From Empowering Agents to Redefining Routine: Five9’s…
CallMiner Unveils AI-Powered Efficiency Boost
NICE and AT&T Collaborate to Enhance Emergency…
Great Southern Bank Reduces Wait Times With NICE CXone
MaxContact Launches Contact Hub Connect for Digital CX
Centrical Launches New AI Solution to Improve Management…
Jabra Launches AI-Powered Speech Enhancement Solution
Five9 GenAI Studio Wins Best New Product Award
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