Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality
Recorded Webinar: Proven Ways to Drive up Contact Centre Quality
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
Webinar on How to Gamify Your contact centre and motivate advisors
Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors
Call Centre Helper webinar on Powerful New Approached to Improving Customer Jouneys
Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys
Call Centre Helper webinar on proactive customer service:How to do it well
Recorded Webinar: Proactive Customer Service – How to Do It Well
Call Centre Helper webinar on 7 ways to build customer relationships
Recorded Webinar: 7 Ways to Build Customer Relationships
Clarabridge webinar on 5 tips to improve call centre performance
Recorded Webinar: 5 Tips to Improve Call Centre Performance
Webinar on The Best Ways to Schedule Contact Centre Advisors
Webinar Recording: The Best Ways to Schedule Contact Centre Advisors
Webinar on the the latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)
A Genesys webinar on the new rules for customer experience
Recorded Webinar: The New Rules for Customer Experience
A NICE incontact webinar on Self-Service strategies for your contact centre
Recorded Webinar: Self-Service Strategies for your Contact Centre
A newvoicemedia webinar on the key to better conversations with customers
Recorded Webinar: The Key to Better Conversations with Customers
A West UC webinar on 5 great ways to channel shift customers from phone to digital
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email & Live Chat
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
Online conference webinar on service design: How to improve experiences at a reduced cost
Recorded Webinar: Service Design – How to Improve Experiences
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
Online conference slides on the shape of the contact centre industry in 202 and beyond
Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond
Online conference webinar on the secrets of WFM
Recorded Webinar: The Secrets of WFM (2019)
Online conference webinar on the role of chatbots in the contact centre
Recorded Webinar: The Role of Chatbots in the Contact Centre
Diabolocom webinar: 12 great ways to improve contact centre performance
Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance
Recorded Webinar: How to Best Use Contact Centre Metrics
Recorded webinar on call monitoring strategies
Recorded Webinar: Strategies for Call Monitoring